Privacy Policy

Last updated: 16 October 2025

Clingstone (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with us, visit our website, or use our services.

1. Information We Collect

We may collect the following types of personal information:

Name, business name and contact details (email, phone number)
Information you provide through enquiries, meetings or correspondence
Usage data about how you interact with our website
Technical information such as IP address, browser type, and device information (via analytics tools)

We collect this information directly from you or automatically through your use of our website.

2. How We Use Your Information

We use personal information to:

Respond to enquiries and provide our services
Communicate with clients and partners
Improve our website, security and user experience
Comply with legal and regulatory obligations
Send occasional updates or insights (only if you’ve opted in)

3. Disclosure of Information

We may disclose personal information to:

Service providers who assist us in operating our business (e.g. IT, hosting, analytics)
Regulatory or law enforcement agencies where required by law
Other third parties with your consent or where permitted by the APPs

We do not sell or rent personal information to marketers or third parties.

4. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
Our systems and data are hosted in secure cloud environments with access controls, encryption, and regular security assessments.

5. Data Retention

Personal information is retained only as long as necessary for business or legal reasons. When no longer required, it is securely deleted or de-identified.

6. International Transfers

Some of our service providers (e.g. cloud or analytics platforms) may store data outside Australia.
Where that occurs, we ensure those providers handle your information in accordance with applicable privacy laws and contractual safeguards.

7. Cookies and Analytics

Our website may use cookies and analytics tools (e.g. Google Analytics) to collect usage data.
You can disable cookies through your browser settings, but some site features may not function properly.

8. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us at info@clingstone.com.au.
We will respond within a reasonable timeframe in accordance with the Privacy Act.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.clingstone.com.au/privacy-policy.

10. Contact Us

If you have questions, concerns, or wish to make a privacy complaint, please contact:

Clingstone Pty Ltd
Email: info@clingstone.com.au
Website: https://www.clingstone.com.au
Melbourne, Australia

We will investigate and respond promptly to any privacy-related complaint.